De Vere Horsley Estate

This is one of the best hotels we have stayed at. We had the Queen's Chamber which was a delight: spacious, open, lovely view, huge bathroom with lots of takeaways including special extras such as shaving kit, shoe shine, toothbrush and toothpaste. Service was exceptional from the initial welcome at reception to the room and restaurant service, everyone was polite, friendly and gave real attention to comfort and detail. Food in restaurant for dinner very high quality and the breakfast excellent, we were also given a lunch pack for our journey the next day.

We didn't stay on the old part, but was told by reception staff that we had to ask for a room there prior, and only at certain times. We stayed in the newer annex. Lovely area, lovely grounds. Reception not quite were you expect it to be. Accidentally walked into a wedding reception, wandered around for a few mins before we were rudely and passive aggressively asked to leave by the MC who had been sat on his backside in another room. Pizza from the bar was massively over priced £16 and very poor quality. No where in the room to hang any clothes, hanging towels and clothes on the fire door hinge, not acceptable at any price range.

The staff from arrival to departure were frankly immense, Helyna,(forgive the spelling) and the other lady receptionist could not have been more welcoming, helpful and gracious. Then over to the bar and restaurant staff, Katie and Genevieve were a repeat of the first 2 team members, only more so. My partner and I were stressed as we had quite a traumatic journey. However these particular team members were jovial, patient and forgiving,(I looked like worzel gummidge upon arrival), they did not blink and treated us like Royalty. The same can be said of Brad In the restaurant , also absolutely exceptional in every way, greeting, service and helpfulness par excellence. Selina and Prem also deserve special mention, De Vere are fortunate to have such a fantastic set of employees. Also thanks to the chefs and serving team members as well as the cleaners, all truly great. Thank you all so much.

The rooms were lovely.

My room had a nice view over green fields of horses, trees etc. The breakfast is extensive, with good fresh fruit and vegetarian options, also gluten free etc for those who need that. At night it was wonderfully quiet as the road is far away. The grounds are lovely to wander in and it is not far to walk to lovely woods. The pool is a good size unlike many hotel pools.